Day 4 – Organizational Behavior (BUS-600)

1. Organizational Behavior (OB) provides a three step techniques to solve organizational problems: Step one is problem definition. It finds the gap and deviation of the results from expectation, manages the level of problem scope, and identifies the issue as a source problem or causal chains. The second step is to analyze the problem and understand the causes. The third step is the action planning, which contain the sub-steps like set specific goal, define activities/resources/needs/ responsibilities, set timetable, forecast outcomes, develop contingencies, formulating detail plans and implement, supervise executions of the plan.
2. APCFB is a human psychology model – starting from assumption, affecting perception, drawing conclusion, prompting feeling, and driving behavior.
3. Expectation theory outlines the factors that produce motivation with individuals. Motivation serves as a function of how an employee’s actions translate into a reward.
4. Good leader should have the vision, commitment, and management aspects of leadership. He/she need to be creative and pay attention on active listening to gain the insight. They should understand the power on the job. Power is derived from more than a title. There are five forms of powers: Coercive power (based on fear to be punished), Reward power (based on expectation of receiving praise or reward), Referent power (being admired regardless of formal job status), Legitimate power (holding a hierarchy position), and Expert power (own special skill, knowledge or experiences).
5. Basic organizational model contains six elements that define the organization. They are Strategy, Policies and Procedures, Structure, System, Climate, and Culture.
6. From system theory point of view, a company is an organization with functions much like a body. It goes through a series of growth and crisis period during its lifetime, showing as an evolution and revolution pattern.